At Matilda Organic, every candle is hand-poured in small batches in Berkshire, UK. We carefully prepare and pack each order to ensure it arrives safely.
Processing Time
Please allow 2–5 working days for your order to be prepared and dispatched.
During busy periods, launches, promotions, or seasonal events, processing times may be slightly longer.
UK Delivery
Standard UK delivery: 2–4 working days
Once your order has been dispatched, you will receive tracking information via email.
International Delivery
We currently ship to selected countries across Europe and the United States.
Estimated delivery times:
Europe
United States
Delivery times are estimates only and may vary due to customs processing, local postal services, or seasonal delays.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Returns & Refunds
Due to the nature of our products and international shipping regulations, we are currently unable to accept returns or exchanges on orders shipped outside the United Kingdom.
This includes all orders delivered to:
- European countries
- United States
- Other international destinations
If your order arrives damaged or there is an issue with your purchase, please contact us within 48 hours of delivery at [your email address], and we will do our best to help.
Incorrect Addresses
Please ensure your shipping details are correct before placing your order.
We cannot be responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete delivery information.